Summary
The store requires a visible account deletion or account cancellation path, and the app's current UX or policy does not meet that expectation.
China Android app stores App Review issue
Account deletion required in China Android app stores
The store requires a visible account deletion or account cancellation path, and the app's current UX or policy does not meet that expectation.
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Fix China Android app stores review issues before the next submission
Use LogicSpring to run a free precheck, regenerate the right policy or disclosure pack, and shorten the loop from rejection notice to resubmission.
What this means
Stores increasingly expect users to find a way to cancel accounts and request deletion without excessive friction.
This issue often overlaps with privacy policy and data-retention disclosures.
A missing deletion path can block approval even if the rest of the policy pack looks complete.
Common causes
- There is no visible account deletion entry point in the app.
- The privacy policy mentions deletion rights but the app does not provide a practical way to exercise them.
- Submission materials do not explain how reviewers can test account cancellation.
Step-by-step fix
- Step 1
Add a visible account deletion or cancellation flow in settings or account management.
- Step 2
Update policy sections covering deletion timelines, retention exceptions, and support channels.
- Step 3
Provide reviewer notes explaining where the deletion path is located and what happens after the request.
What to update
- Account settings UX
- Chinese Privacy Policy deletion sections
- Reviewer notes
- Retention disclosures
How LogicSpring helps
- LogicSpring helps coordinate policy and workflow changes when deletion rights become part of the launch requirement.
- Use the project workflow to track deletion-related tasks across product and legal surfaces.
- This reduces the chance of updating the policy but forgetting the actual in-app path.
FAQ
Can I resubmit to China Android app stores without changing the binary?
Only for pure listing or form corrections. If the shipped build still requests the wrong permission, bundles the wrong SDK, or behaves inconsistently, resubmitting the same build is risky.
What evidence should I prepare before resubmitting?
Prepare the updated public policy URL, the exact store fields you changed, screenshots for permission or disclosure flows where relevant, and a short reviewer note explaining what changed and why it now matches the app.
Should the privacy policy, store form, and in-app disclosure all match?
Yes. Review teams compare these surfaces together. If one says you collect or disclose something and another says you do not, the mismatch itself often becomes the next rejection.