Summary
Apple rejected the app because UGC moderation, reporting, blocking, or legal policy requirements are missing or unclear.
App Store App Review issue
App Store user-generated content policy issue
Apple rejected the app because UGC moderation, reporting, blocking, or legal policy requirements are missing or unclear.
app store user generated content policyapp store ugc rejectionapple moderation policy rejection
Fix App Store review issues before the next submission
Use LogicSpring to run a free precheck, regenerate the right policy or disclosure pack, and shorten the loop from rejection notice to resubmission.
What this means
If the app lets users post, upload, comment, or message, Apple expects moderation and abuse-handling controls.
Reviewers often want to see reporting, blocking, takedown, and Terms or Community Guidelines coverage.
This can block approval even if the privacy policy itself is fine.
Common causes
- The app has user posts or messaging but no reporting or blocking flow.
- Terms or in-app policy screens do not explain moderation, prohibited content, or enforcement.
- Review notes do not tell Apple how moderation works or how to test it.
Step-by-step fix
- Step 1
Add clear reporting and blocking flows for user-generated content features.
- Step 2
Update Terms, moderation policy, and reviewer notes to describe enforcement and escalation clearly.
- Step 3
If moderation is not ready, narrow or disable the UGC feature for the current submission.
What to update
- Terms of Service
- Community guidelines or moderation policy
- Reporting and blocking flow
- Review Notes
How LogicSpring helps
- LogicSpring helps teams generate Terms and privacy surfaces faster when UGC policy gaps block launch.
- Use the rejection workflow to map which documents and in-app controls still need to be added.
- Keep legal and launch-readiness tasks in one project instead of chasing them across docs.
FAQ
Can I resubmit to App Store without changing the binary?
Only if the issue is purely metadata or disclosure copy. If the current build behavior still conflicts with the policy, permissions, or SDK inventory, you usually need a new build.
What evidence should I prepare before resubmitting?
Prepare the updated public policy URL, the exact store fields you changed, screenshots for permission or disclosure flows where relevant, and a short reviewer note explaining what changed and why it now matches the app.
Should the privacy policy, store form, and in-app disclosure all match?
Yes. Review teams compare these surfaces together. If one says you collect or disclose something and another says you do not, the mismatch itself often becomes the next rejection.